slotkaki Privacy Policy

1. Introduction

slotkaki ("we", "us", "our") operates the online gaming platform accessible at slotkaki.win (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who use our Platform, including registered players, visitors, and prospective members across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and beyond.

This Privacy Policy explains what personal data slotkaki collects, why we collect it, how we use and protect it, and what rights you have in relation to your personal data. This Policy should be read alongside our Terms & Conditions. By registering a slotkaki account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

Depending on your interaction with the slotkaki Platform, we may collect the following categories of personal data:

Category	Examples
Identity Data	Full legal name, date of birth, national identification number (where required for KYC), selfie or photo ID document.
Contact Data	Email address, Malaysian mobile phone number, residential address.
Financial Data	Bank account details, Touch n Go eWallet or Boost account identifiers, deposit and withdrawal transaction history in MYR.
Account Data	Username, encrypted password hash, account preferences, login timestamps, session activity.
Gaming Data	Wager history, game preferences, bonus usage, win/loss records, responsible gaming tool settings.
Technical Data	IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration.
Communications Data	Records of live chat conversations, email correspondence, and support ticket content with slotkaki.

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless expressly required by applicable KYC or regulatory obligations.

3. How We Collect Personal Data

slotkaki collects personal data through the following means:

• Direct provision: When you register a slotkaki account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: Through cookies, server logs, and analytics tools that record your interaction with the Platform. See Section 8 (Cookies) for further detail.
• Third-party sources: From identity verification and fraud prevention service providers engaged by slotkaki to assist with KYC processes and compliance obligations.
• Payment processors: Transaction confirmation data from Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, Mastercard, and USDT payment channels used to process your deposits and withdrawals.

4. Purposes of Processing

slotkaki processes your personal data for the following purposes:

• To register and maintain your slotkaki account and verify your identity.
• To process deposits, withdrawals, and financial transactions in MYR.
• To provide access to casino games, sportsbook markets, and other Platform features.
• To detect and prevent fraud, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and other applicable regulatory obligations.
• To communicate with you about your account, transactions, promotions, and material changes to our terms or policies.
• To provide and improve customer support services.
• To operate and continuously improve the slotkaki Platform, including security enhancements, performance optimisation, and user experience improvements.
• To administer responsible gaming tools and monitor for indicators of problem gambling behaviour as part of our duty of care to players.
• To send you promotional communications about slotkaki offers and events, where you have opted in to receive such communications.

5. Legal Basis for Processing

slotkaki processes personal data on the following legal grounds:

• Contract performance: Processing necessary to register your account, process transactions, and deliver the services you have requested through slotkaki.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements under slotkaki's operating licence.
• Legitimate interests: Processing necessary for fraud prevention, platform security, improvement of our services, and enforcement of our Terms & Conditions, where such interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw consent at any time by updating your communication preferences in account settings or by contacting [email protected].

6. Sharing of Personal Data

slotkaki does not sell or rent your personal data to third parties for their commercial use. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Identity verification and KYC providers: To verify your identity and comply with regulatory obligations.
• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other payment service providers, to process financial transactions.
• IT and hosting service providers: Cloud infrastructure and platform service providers who process data on our behalf under strict data processing agreements.
• Fraud prevention and security providers: Specialist services used to detect and prevent fraud, cheating, and money laundering on the Platform.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, slotkaki may disclose personal data to relevant governmental or law enforcement bodies.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party recipients who process personal data on slotkaki's behalf are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with slotkaki's instructions.

7. Data Retention

slotkaki retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulatory obligation. In general:

• Account and transaction data is retained for a minimum of five (5) years following account closure, as required for AML and regulatory audit purposes.
• KYC verification documents are retained for the duration of the account relationship and for five (5) years thereafter.
• Technical and log data is typically retained for twelve (12) months.
• Marketing consent records are retained until consent is withdrawn.

Upon expiry of the applicable retention period, slotkaki will securely delete or anonymise your personal data.

8. Cookies and Tracking Technologies

The slotkaki Platform uses cookies and similar tracking technologies to operate and improve the Platform experience. Cookies are small data files placed on your device when you visit the Platform. slotkaki uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Analytical cookies: Used to collect aggregated statistical information about how users interact with the Platform, helping slotkaki identify and resolve usability issues.
• Functional cookies: Used to remember your account preferences, language settings, and game selections to provide a more personalised experience.
• Marketing cookies: Used to track promotional campaign effectiveness and, where consent has been given, to deliver relevant slotkaki offers.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use certain features of the slotkaki Platform, including account login.

9. Data Security

slotkaki implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, bcrypt hashing for stored passwords, role-based access controls limiting internal staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and two-factor authentication available to all registered players. While slotkaki takes all reasonable steps to secure your personal data, no system is entirely infallible. In the event of a data breach that is likely to result in a risk to your rights, slotkaki will notify affected players in accordance with applicable regulatory requirements.

10. Your Data Protection Rights

Subject to applicable law, registered slotkaki players have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data slotkaki holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to any legal retention obligations.
• Right to restriction: You may request that slotkaki restricts processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request transfer of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact slotkaki support via live chat or email at [email protected]. We will respond to verified requests within 30 days.

11. Children and Minors

The slotkaki Platform is strictly for adults aged 21 years and over. slotkaki does not knowingly collect personal data from individuals under 21 years of age. If slotkaki becomes aware that a minor has provided personal data or registered an account, the account will be closed immediately, all data associated with the account will be deleted, and any funds will be returned to the depositing payment method after verification. If you believe a minor may have registered on the Platform, please notify us immediately via live chat or at [email protected].

12. Changes to This Privacy Policy

slotkaki may update this Privacy Policy from time to time to reflect changes in our data practices, the Platform's features, or applicable legal requirements. Material changes will be communicated to registered players by notification within the Platform or by email. The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the slotkaki Platform after publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact and Data Queries

For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by slotkaki, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the slotkaki Platform

slotkaki is committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the applicable data protection supervisory authority in your jurisdiction.